Shipping policy

POVA Egypt Shipping Policy

At POVA Egypt, we are committed to delivering your order quickly and securely.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Locations

We currently ship to all governorates across Egypt.

3. Delivery Time

Estimated delivery times are:

• Cairo & Giza: 1–3 business days

• Other Governorates: 2–5 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, holidays, or other unforeseen circumstances.

4. Shipping Fees

Shipping fees are calculated at checkout and may vary depending on the delivery location.

Any applicable shipping charges will be clearly displayed before completing your purchase.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number or shipping confirmation message, when available.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. POVA Egypt is not responsible for delays or failed deliveries resulting from incorrect addresses or contact details provided by the customer.

7. Failed Deliveries

If a delivery is refused, unclaimed, or cannot be completed due to incorrect information, the customer may be responsible for any additional shipping charges required to resend the order.

8. Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order.

WhatsApp: +20 10 0770 6069

Please include your order number and photos of the package and products, if applicable.

9. Contact Us

For any shipping-related inquiries, please contact us:

WhatsApp: +20 10 0770 6069