Refund policy

POVA Egypt Return & Exchange Policy

At POVA Egypt, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and exchanges under the following conditions.

1. Return & Exchange Period

Customers may request a return or exchange within 14 days of receiving their order.

2. Eligibility

To qualify for a return or exchange, items must:

• Be unworn, unused, and in their original condition.

• Have all original tags attached.

• Be free from stains, odors, damage, or alterations.

Items that do not meet these conditions may not be accepted.

3. Exchanges

Customers may exchange their item for any other available product, subject to stock availability.

If the new item has a different price, the customer will be required to pay the difference or receive a refund for the price difference where applicable.

4. Returns & Refunds

Eligible returned items will receive a full refund once the returned item has been received and inspected.

Refund processing times may vary depending on the payment provider or bank.

5. Return Shipping Costs

Customers are responsible for all return and exchange shipping costs unless the item received is defective, damaged, or incorrect.

6. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

In such cases, POVA Egypt will provide either:

• A full refund, or

• A replacement item at no additional cost.

7. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team with:

• Your order number

• Your full name

• The reason for the return or exchange

• Photos if the item is defective or damaged

WhatsApp: +20 10 0770 6069

8. Policy Updates

POVA Egypt reserves the right to modify this Return & Exchange Policy at any time without prior notice.